Description
📘 What You Will Learn
This programme equips participants with the skills and tools needed to resolve conflicts constructively and build stronger, more collaborative teams. You will learn how to:
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Identify sources and types of workplace conflict.
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Apply proven conflict resolution techniques to address issues effectively.
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Communicate with empathy and active listening to de-escalate tensions.
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Foster trust, respect, and psychological safety within teams.
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Build cohesive, high-performing teams that collaborate toward shared goals.
👤 Who Should Enrol
This programme is ideal for:
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Leaders, managers, and supervisors managing team dynamics.
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HR professionals involved in employee relations and mediation.
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Teams seeking to improve communication and collaboration.
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Anyone looking to strengthen workplace relationships and resolve conflicts productively.
🎯 Outcomes
After completing this programme, participants will be able to:
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Confidently navigate and resolve workplace conflicts before they escalate.
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Strengthen team relationships through trust and mutual understanding.
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Create a collaborative work environment that enhances performance.
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Facilitate open dialogue and build consensus within diverse teams.
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Promote a culture of respect, unity, and shared purpose.
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